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I need a refund because my software won't work after using it

Posted: Sun Jan 17, 2021 1:34 am
by xtears
Hello, after I use the protection, my software can not open, the software is. NET Winform application;I used these methods, but none of them solved my problem:
1. Not use virtualization, because Windows 10 will directly delete my EXE file after virtualization, even after adding the whitelist, my software can not open
2, only use confusion, but the software still report errors
3,Debugging my software, powerless

My email is the email from which this account was posted.

Therefore, I would like to apply for a refund here. I really have no other way. Thank you

Re: I need a refund because my software won't work after using it

Posted: Mon Jan 18, 2021 6:38 am
by Admin
Could you send a test example (original EXE+ VMP files) that shows your problems?

Re: I need a refund because my software won't work after using it

Posted: Mon Jan 18, 2021 7:15 am
by xtears
Admin wrote:Could you send a test example (original EXE+ VMP files) that shows your problems?

Sorry, that's a commercial software and I have no permission to publish to website.
VM Protect is a good product, but I've decided to get a refund.
Note:
1、One of the more serious problems I encountered was http://www.vmpsoft.com/forum/viewtopic.php?f=2&t=16120
2、Some address are 0000000 and I need to exclude them manual
3、Maybe my software have some problem, because it is old and complex.

Re: I need a refund because my software won't work after using it

Posted: Mon Jan 18, 2021 9:01 am
by ovid
MS fault ONLY MS Defender detect it and DELETE my files also.
admin from VMP NEED talk to Bill Gates and settle this nasty BUG,
it's FALSE detection BUT people ask me if I send them viruses
and I have to talk them again and again

really NEED contact MS and settle this issue once for all.

THERE is NO virus inside genuine protected VMP.

best C++ protector ever, please try fix this issue, thank you !

Re: I need a refund because my software won't work after using it

Posted: Mon Jan 18, 2021 9:10 am
by Admin
Guys,

Please notice that the "false positive" problem occurs inside an antivirus. Here is real examples of this problem it always shows bugs inside antiviruses. Microsoft has own submit form for sending "false positive" files but you don't use it and still asking us to fix somethig inside VMProtect.

Re: I need a refund because my software won't work after using it

Posted: Mon Jan 18, 2021 9:32 am
by xtears
Admin wrote:Guys,

Please notice that the "false positive" problem occurs inside an antivirus. Here is real examples of this problem it always shows bugs inside antiviruses. Microsoft has own submit form for sending "false positive" files but you don't use it and still asking us to fix somethig inside VMProtect.


I don't take any time about this problem.
The virus is not the key problem, but my software cannot be opened even by using confusion only and some function address are 000000.
So, I need refund, thanks for your product.

Re: I need a refund because my software won't work after using it

Posted: Mon Jan 18, 2021 9:44 am
by Admin
Unfortunately I don't understand what is "even by using confusion only and some function address are 000000.". Could you provide us more detailed information about it?

Re: I need a refund because my software won't work after using it

Posted: Mon Jan 18, 2021 9:49 am
by xtears
Admin wrote:Unfortunately I don't understand what is "even by using confusion only and some function address are 000000.". Could you provide us more detailed information about it?

I need refund.

Re: I need a refund because my software won't work after using it

Posted: Mon Jan 18, 2021 9:50 am
by Admin
As I understand you don't want to help us solve your problems anymore?

Re: I need a refund because my software won't work after using it

Posted: Mon Jan 18, 2021 9:56 am
by xtears
Admin wrote:As I understand you don't want to help us solve your problems anymore?

Yes, I have only one problem. I need a refund.I hope your products will be better and better.

Re: I need a refund because my software won't work after using it

Posted: Mon Jan 18, 2021 9:58 am
by Admin
It seems you don't need a product that will work correctly with your application. OK, no problem. Your order will be refunded soon.